Customer Care Financial Gamification 
Calabrio
AUGUST 7, 2019
Anyone working in the contact center industry knows Customer Contact Week (CCW) to be the end-all, be-all event for customer experience, contact center and customer care professionals. The credit union has constructed a new building to house a state-of-the-art contact center and IT operations.
COPC
APRIL 1, 2024
Tech innovators use AI to minimize the financial burden of training new agents and significantly improve training quality. Personalized Agent Training The adoption of digital gamification is a major component of this change. The first is to enhance the customer experience, a goal most businesses share (88%).
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ShepHyken
DECEMBER 5, 2022
This is a financially driven, inside-out view of customer support and not an outside-in, customer-centric approach. If companies truly want to reduce the cost associated with customer support, learn from these calls and fix the upstream issues that are creating the need for the calls in the first place.
TechSee
JUNE 25, 2019
Companies can use biometrics to verify warranties, ensuring that customers receive service for their devices without requiring them to save receipts or warranty documentation. Agents representing financial institutions or insurance companies can use biometrics to quickly authenticate customers while minimizing the risk of fraud.
Tricia Morris
OCTOBER 19, 2015
nTelos Wireless estimates a $160,000/month savings due in part to a 20% reduction in phone calls to customer care and the increased efficiencies associated with its recent self-service knowledge implementation. Read more about the success nTelos Wireless has realized in customer service here.
Playvox
JUNE 22, 2023
As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc. Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. Are your customers happy?
Playvox
MAY 2, 2023
Reasons Businesses Are Moving to the Cloud Many customer support centers that consider moving to a cloud-based solution do so for financial reasons, but there are also gains in efficiency and agent productivity to be had. Customers care deeply about you having access to all their data when they interact with you.
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