NobelBiz

APRIL 18, 2023

It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels.

Contact Center 52

Contact Center Call Center Management Gamification 52

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth. Are your customers happy? How do you know? ​​How

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

2- No Real-time Reporting If your present system’s reporting is difficult to utilize, with insufficient data, you’re missing out on helpful reporting capabilities that would allow you to operate more effectively in the future. What are the reports, dashboards, and so on that need to be created?

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

FEBRUARY 21, 2022

2 – No Real-time Reporting If your present system’s reporting is difficult to utilize, with insufficient data, you’re missing out on helpful reporting capabilities that would allow you to operate more effectively in the future. What are the reports, dashboards, and so on that need to be created?

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52