Customer Care, Government and Lifetime Customer

Chasing Unicorns: Is It Possible to Have a Strategic Partnership with Your Contact Center?

BlueOcean

MAY 16, 2017

These metrics are important, but the other side of the ledger is the customer experience – and lifetime customer value. If there is one thing we’ve learned in 23 years in business, it’s that successful relationships are built on good governance. We understand there is a business model for low value transactional work.

Contact Center

Contact Center Call Center Government Culture

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience

Customer Experience Consulting Multi-Channel Leadership

Customer Experience Update

Chasing Unicorns: Is It Possible to Have a Strategic Partnership with Your Contact Center?

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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