Remove Customer Care Remove Hotels Remove Voice of Customer
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The Hidden Flaws in Toyota’s German Dealerships CX: What Happened to Accountability?

eglobalis

Failure to Close the Loop on Customer Feedback: Instead of using customer feedback to improve services, some dealers in Europe—such as those in Ingolstadt and Pfaffenhofen, Bavaria—ignore or dismiss complaints. This failure leads to a cycle of dissatisfaction and missed opportunities for improvement.

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Why customer feedback is critical for digital transformation in 2020

Thematic

After some sight-seeing we needed to get back to our hotel and we weren’t anywhere near public transport. It’s easy to imagine a 2x better experience: Only waiting a few minutes for an air-conditioned taxi with a friendly driver who knows the way to our hotel. But my company already has a Voice of Customer program!

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. His latest book is The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. Mike Wittenstein.

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Perfect These Three Things To Curate A Great Customer Experience

Second to None

When I arrived at my hotel room, I was speechless. In doing so, they’re layering unstructured social data on top of existing customer data (like purchase history) and creating a more complete view of the customer. I did so immediately. I had a closet full of clothing that was personally selected and set up for me.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. His latest book is The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. Mike Wittenstein.

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North America’s Must-Attend Customer Service Strategy Meeting Hits NYC

CSM Magazine

“The Customer Service Summit brings high-level leaders together from a variety of industries to learn from each other and network. We all have at least one thing in common – we’re passionate about Customer care. The board includes: EVP, Global Customer Care, Mastercard. SVP, Customer Success Group, McAfee.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link] /.