Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. The optimal points to offer mostly depends on the frequency of engagement your brand has with target customers. Points and miles are a dominant and popular form of loyalty value.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

Currency Alliance

JUNE 1, 2020

This isn’t just a casual observation, but a sign of a widespread consumer trend which every loyalty marketer should be thinking about. Loyalty marketing is a mix of science and art, but in its most basic form, loyalty programs are a value exchange. One year ago, there might have been 2 people in 50.

Loyalty 72

Loyalty Consumers Marketing Loyalty Programs 72

ShepHyken

SEPTEMBER 17, 2021

This week we feature an article by Jeff Pedowitz, ForbesBooks author of F The Funnel: A New Way To Engage Customers & Grow Revenue, and President and CEO of The Pedowitz Group. He offers five tips for brands to enhance the customer experience and in the process build brand loyalty. That’s loyalty gold,” he says.

Tips 113

Tips Customer Experience Loyalty Loyalty Programs 113

ShepHyken

MAY 28, 2018

For the record, contacting brands on social media only to be passed off to someone else is not social customer service. My Comment: Social Media Customer Service (Also known as Social Customer Care) continues to grow in popularity. More Than One-Third Of Shoppers Would Pay For Enhanced Loyalty Programs by Marie Griffin.

Customer Service 78

Customer Service Loyalty Programs Social Media Loyalty 78

InteractionMetrics

MARCH 27, 2025

If youre ready to genuinely listen to your customers and turn their insights into lasting loyalty, contact us to learn more about how surveys built with our key principles in mind boost your customer retention. This is what allows you to build deeper connections and boost customer loyalty with your buyers.

Customer Retention 52

Customer Retention Strategy How To Net Promoter Score 52

ShepHyken

APRIL 9, 2018

How to Build the Ultimate Loyalty Program Explainer Page (With Examples) by Patrick Trochaniak. Smile.io) Your explainer page is what convinces your customers to join your loyalty program. Since you want to maximize the number of members in your program, building your explainer page should not be an afterthought.

Net Promoter Score 94

Net Promoter Score Customer Service Loyalty Programs Chatbots 94

ShepHyken

JUNE 6, 2018

Someone recently referenced the book and this famous line, and it made me think about how customers are treated. Are all customers equal? Loyalty programs promote perks, rewards, elite status and more, which might suggest that not all customers are equal. But, what about when it comes to customer service?

Airlines 99

Airlines Hotels Loyalty Programs Loyalty 99

Customer Bliss

JANUARY 18, 2018

“I have a passion for customer service and customer care, and I know that I have high expectations.” ” says Kathy Tobiasen , VP of Customer Experience at The Nature’s Bounty Company. ” In this episode, Kathy talks to me about her path to the role of leader of customer experience.

Leadership 128

Leadership Consumers Customer Experience Chief Customer Officer 128

Talkdesk

DECEMBER 18, 2020

For brands with high-end items, consider a policy that implements a personal touchpoint from one of your customer care representatives shortly after the sale. This helps offset buyer’s remorse in the days following a high ticket purchase and helps build long-term loyalty.

Retail 106

Retail Apparel Data Ecommerce 106

DCX

DECEMBER 1, 2024

Customers want experiences that feel personal, considerate, and crafted with care. CX leaders who focus on human connection—whether through smart tech, distinctive spaces, or customer-focused strategies—are the ones who will shine and earn loyalty over time. Happy reading—and stay curious, DCXers!

Fashion 52

Fashion Trends Culture Connections 52

Currency Alliance

JUNE 19, 2019

This was my second year on the judging panel at the Loyalty Magazine Awards. Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. 1. Looking beyond transactional rewards.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

ShepHyken

APRIL 17, 2017

Getting More Referrals = Letting People Your Customers Care About Know About Brands That Care About Them by Joseph Michelli. Joseph Michelli) Here are some broad approaches to activating promoter behavior in your loyal customer base. How to Drive Customer Loyalty Among Millennials by Timi Garai.

Social Media 79

Social Media Customer Service Airlines Loyalty 79

CSM Magazine

FEBRUARY 5, 2025

You’ll see how thoughtful recovery strategies can rebuild trust, exceed expectations, and even create lasting loyalty. Understanding the Customer Service Recovery Paradox When things go wrong in business, it often feels like theres no way to undo the damage. When all three align, customers often reward the company with loyalty.

Brands 52

Brands Customer Service Airlines Net Promoter Score 52

Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. Enhancing the In-Store Journey A customer’s journey within a store is like a combo of senses and choices carefully designed to create a lasting impression of your brand.

Retail 78

Retail Engagement Strategy Customer Experience 78

ShepHyken

FEBRUARY 18, 2019

Top Technology Trends That Will Reshape The Customer Experience In 2019 by Puru Govind. 3 Customer Loyalty Trends for 2019 by SmarterCX Team. And as retail trends continue to evolve in 2019, so do customer loyalty trends and programs. I’m looking forward to seeing how much better. If so, you may be rewarded.

Customer Service 66

Customer Service Retail Ecommerce Loyalty Programs 66

ShepHyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. So, our first article comes from the hospitality industry with five “guest loyalty” trends that should be considered by every business.

Customer Service 74

Customer Service Hospitality e-support eBook 74

ShepHyken

DECEMBER 6, 2021

3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. Destination CRM) What’s the difference between customer service and customer care? So, if customer service isn’t a department, what do you call it? How about “customer care?” It’s baked in the culture.

Self Service 70

Self Service Customer Service Chatbots Customer Care 70

SurveySparrow

DECEMBER 15, 2019

Your customers, no matter what their account size is, will be more than happy if the product/service they purchased from you is in line with their expectations. If you look at it objectively, that is all the average customer cares about. Yet one can’t deny that loyalty rewards is a good customer service strategy.

Customer Service 91

Customer Service Omni-Channel Customer Service Strategies Loyalty Programs 91

LiveChat

JULY 10, 2015

Some people think that customer loyalty is a relic of the past. But does it mean that loyalty sank into the oblivion? But does it mean that loyalty sank into the oblivion? There is only one thing that has changed: the way customer loyalty can be gained. Customer loyalty hack #1: reward your customers.

Loyalty 28

Loyalty How To Loyalty Programs Airlines 28

LiveChat

JULY 10, 2015

Some people think that customer loyalty is a relic of the past. But does it mean that loyalty sank into the oblivion? But does it mean that loyalty sank into the oblivion? There is only one thing that has changed: the way customer loyalty can be gained. Customer loyalty hack #1: reward your customers.

Loyalty 28

Loyalty How To Loyalty Programs Airlines 28

SurveySensum

JULY 7, 2023

So you decide to reach out to customer care. Loyalty Program Feedback Survey Brands like Sephora and Starbucks have successfully implemented loyalty programs to reward their dedicated customers. What factors motivated you to join our loyalty program? No email, no text – nothing.

Survey 52

Survey Net Promoter Score Loyalty Programs Touchpoint 52

SurveySensum

JULY 7, 2023

So you decide to reach out to customer care. Loyalty Program Feedback Survey Brands like Sephora and Starbucks have successfully implemented loyalty programs to reward their dedicated customers. What factors motivated you to join our loyalty program? No email, no text – nothing.

Survey 52

Survey Net Promoter Score Loyalty Programs Touchpoint 52

ShepHyken

MARCH 31, 2018

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Social Proof.

Social Media 89

Social Media Self Service Customer Service Marketing 89

ClearAction

DECEMBER 11, 2016

Step into your customer’s shoes and think about it: one part of the company you’re buying from asks you to participate in a survey where you voice certain frustrations, and shortly afterward another part of the company asks you to engage in the loyalty program and promote how wonderful the company is.

Customer Experience 48

Customer Experience Net Promoter Score How To Effort Score 48

CSM Magazine

AUGUST 15, 2022

If customers find themselves unable to deposit money or withdraw their winnings, you can bet they’ll be running to customer care as fast as they can. Promotional offers, bonuses, and loyalty programs. Everyone loves getting something for free, so a customer care agent will be the customer’s first call.

Banking 52

Banking Customer Care Loyalty Programs Customers 52

ClearAction

APRIL 19, 2017

10 Keys to Organic Growth via Customer Experience Lynn Hunsaker. User experience design, customer care, CRM, VoC, engagement / retention / loyalty programs — all of these inject insights and tailoring to customers’ needs and the company’s growth.

Customer Experience 71

Customer Experience Customer Centricity Loyalty Programs Exercises 71

LiveChat

OCTOBER 24, 2016

The best customer loyalty practices are those that are lined up with the company’s goals and beliefs. There are innumerable examples of customer service, where company representatives have gone above and beyond their call of duty to ensure customers’ happiness. What do your favorite customers think about you?

Loyalty 28

Loyalty Omni-Channel Customer Retention Poor Customer Service 28

Magellan Solutions

MAY 10, 2021

Customer Service. Below are some of the customer service we offer: Loyalty programs. Customer care support. Keeping clients and earning their loyalty. Engaging with your followers. Analyzing statistics and reports. Invoice inquiries. Balance inquiries. Order tracking and fulfillment. Billing support.

Social Media 52

Social Media Advertising Loyalty Programs Travel 52

Magellan Solutions

FEBRUARY 11, 2021

Customer Service. Below are some of the customer service we offer: Loyalty programs. Customer care support. Engaging with your followers. Analyzing statistics and reports. Invoice inquiries. Balance inquiries. Order tracking and fulfillment. Inbound sales support. Billing support. Replacements.

Social Media 52

Social Media Hospitality Loyalty Programs Travel 52

SurveySparrow

JANUARY 20, 2020

3 Provide information: After the purchase, there might be areas where the customer doesn’t know how to handle a situation. Do not make them call the customer care number although that should be an option. It is an easy way for you to conduct polls, customer feedback surveys, get them enrolled in loyalty programs, and more.

Measurement 52

Measurement Omni-Channel Loyalty Programs Social Media 52

CSM Magazine

JUNE 24, 2022

If you provide the top three techniques, you may expect to see a 30 percent boost in new customers or customers who become repeat customers. Offer Incentives To Loyal Customers. Online casinos should think about rewarding their most loyal clients with bonuses, free spins, and loyalty points.

Customer Service 52

Customer Service Loyalty Programs e-support Banking 52

Magellan Solutions

JUNE 23, 2021

eCommerce Call Center Services We Provide: Loyalty programs. Customer care support. Even if the team is under the Philippine BPO company , you are the only one who manages them the way you want. Managers would only serve as mediators. Invoice inquiries. Balance inquiries. Order tracking and fulfillment. Billing support.

Call Center 52

Call Center Ecommerce Apparel Multi-Channel 52

Magellan Solutions

APRIL 6, 2021

We also provide multilingual customer support for foreign-language-speaking customers. . Magellan Solutions offer a wide range of customer service support: Loyalty programs. Customer care support. Invoice inquiries. Balance inquiries. Order tracking and fulfillment. Inbound sales support.

Customer Service 52

Customer Service Call Center Loyalty Programs Training 52

Magellan Solutions

MARCH 26, 2021

eCommerce Call Center Services We Provide: Loyalty programs. Customer care support. Even if the team is under the Philippine BPO company, you are the only one who manages them the way you want. Managers would only serve as mediators. Invoice inquiries. Balance inquiries. Order tracking and fulfillment. Billing support.

Call Center 52

Call Center Ecommerce Strategy e-support 52

Magellan Solutions

FEBRUARY 9, 2021

Magellan Solutions offer a wide range of customer service support: Loyalty programs. Customer care support. Some of the industries that partnered with us found their dedicated 24/7 live chat support team: Telecom industries. Invoice inquiries. Balance inquiries. Order tracking and fulfillment. Billing support.

Ecommerce 52

Ecommerce Loyalty Programs Customer Service Representative Travel 52

Clicktools

MAY 30, 2017

Before you say you reward all your loyal customers handsomely, consider this: Most loyalty rewards don’t make much of a difference for the long term. The term loyalty has morphed into short-hand speak for loyalty programs. How are you encouraging them to share what they know?

Gamification 51

Gamification Loyalty Programs Customers Loyalty 51

Magellan Solutions

MAY 7, 2020

Meanwhile, here are some specialized outsourcing services for ecommerce: Loyalty programs : loyalty programs strengthen your customer base, but online implementation can get a bit tricky. However, outsourcing this function makes it easier to have an effective loyalty program.

Ecommerce 52

Ecommerce Social Media Loyalty Programs Industry 52