TechSee

MARCH 19, 2019

Modern contact centers are made up of a complex combination of humans and virtual assistants – using both natural and artificial intelligence – operating over multiple channels and using a wide range of tools to solve customers’ issues. Customer care center metrics in the era of self-service clearly require a different approach.

Self Service 146

Self Service Metrics Contact Center Virtual Agent 146

Interactions

AUGUST 29, 2022

Virtual agents have come a long way. And while some companies are certainly still using automated systems from the dark ages, forward-thinking brands have taken advantage of advancements in technology for big steps forward in customer experience self-service. . But what’s next? Here’s what we found out. .

Virtual Agent 62

Virtual Agent Self Service eBook Report 62

Interactions

MAY 26, 2022

Brands shouldn’t gamble when it comes to customer experience. Just one bad experience can affect customer loyalty and your bottom line. In fact, 1 in 3 customers will leave a brand they love after just one bad experience, while 92% would completely abandon a company after two or three negative interactions.

Virtual Agent 110

Virtual Agent Self Service Contact Center Wait Times 110

Interactions

MAY 28, 2020

How did they treat their customers during the pandemic? Did they offer any out-of-the-box solutions for sales and/or customer service? These are some of the many factors that will impact consumer loyalty in the near future. . Customers are more accepting of home deliveries than shopping in stores.

Customer Journeys 83

Customer Journeys Self Service Strategy Multi-Channel 83

Kustomer

JUNE 27, 2022

What consumers are looking for in a digital-first world is that feeling when your morning coffee barista greets you with a hearty hello and a warm smile, or when you get that email from your food delivery service giving you a free meal for continued loyalty. What Are the Benefits of Customer Service Software?

Software 92

Software Tools Customer Service Self Service 92

CSM Magazine

JUNE 16, 2023

As people’s expectations of AI-powered support grows, those who are behind the times may have difficulty keeping up, leading to a decrease in customer loyalty and income. IBM Watson Assistant IBM Watson Assistant is an advanced platform designed to deliver unparalleled virtual agent experiences.

Customer Service 52

Customer Service Virtual Agent Chatbots Multi-Channel 52

Comm100

FEBRUARY 16, 2018

Improving the agent experience isn’t the only way that companies are looking to remove friction from the customer experience. This way you can control the quality of virtual interactions, and encourage your virtual agents to continue performing at a high standard.

Customer Service 102

Customer Service Social Media Chatbots Knowledge Base 102