Natalie Petouhof

FEBRUARY 22, 2016

announced its acquisition of Contact Solutions , a leading provider of real-time, contextual customer care solutions. Cloud-base Voice and Mobile Self-Service. The combination of Contact Solutions and Verint will increase the value proposition that customers of both companies receive. Verint ® Systems Inc.

Self Service 40

Self Service Customer Experience Customer Service Omni-Channel 40

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. ROI of Social Customer Service- Upcoming. • The Customer Service Playbook for Integration of Traditional, Digital, Social and Mobile Customer Service Strategies and Technologies-Upcoming.

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

Natalie Petouhof

FEBRUARY 2, 2016

An estimated 95% of mobile apps in the app store lack an in-app channel for customers to get immediate support. Abinash Tripathy, CEO and co-founder at Helpshift said, “At Helpshift our goal is to bring Customer Relationship Management (CRM) into the post-PC era said this data proves the value of in-app customer support.

Self Service 40

Self Service Mobile Customer Service CRM Customer Relationship Management 40

SmartKarrot

FEBRUARY 16, 2022

Here are a few statistics to gain better insights about them – About 40% of shoppers prefer self-service to human contact. About 79% of buyers would just abandon their carts if the customer service did not respond in time. In 2022, concentrating on your mobile user experience is essential.

Customer Experience 10

Customer Experience Social Media B2B e-support 10