Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Customer care extends far beyond the traditional call center. Costs of Investment.

ROI 45

ROI Social Media Airlines Customer Service 45

InteractionMetrics

MARCH 27, 2025

That’s a huge return on investment for simply treating customers a little better. Plus, loyal customers do more than just give you their money. Their customers stick around because they dont want to lose access to the community. How does exceptional customer service impact retention?

Customer Retention 52

Customer Retention Strategy How To Net Promoter Score 52

GlowTouch

OCTOBER 16, 2020

Customers today can freely discuss their experiences on social media, review websites, and other public forums, so poor customer service can be an existential threat. Importance of Customer Support Training. Customer care is a competitive advantage. A certified Woman-Owned Business and six-time Inc.

Training 52

Training How To Contact Center Return on Investment 52

Stella Connect

MAY 11, 2017

Approximately half of those 1,000 customers have completed follow-up feedback requests (you read that right: a 50% response rate ). Talk about a return on investment. Try Stella Connect out for yourself to see how we can help your service recovery).

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40