Vonage

APRIL 25, 2019

And although they should love engaging with customers, if the social customer care team sits within a customer service or operations group, it is likely going to be held to certain cost standards that will limit the extent to which increasing service inquiries is possible.

Social Media 321

Social Media Rewards Programs Feedback Call Center 321

BlueOcean

DECEMBER 13, 2022

Salesforce reports that 55% of members would use their loyalty programs more if the rewards were personalized to reflect their unique needs. McKinsey agrees, saying that “earn and burn” transactional rewards programs aren’t enough to retain loyal members. You’ve probably seen this more often than you realize.

Loyalty Programs 177

Loyalty Programs Loyalty Rewards Programs Social Media 177

Interactions

MARCH 6, 2019

An AI-powered customer care strategy can make it easy for you to be aware of customer feedback, including managing complaints and compliments, tracking social engagement, and handling promotional offers, all through a single guest engagement platform. Rewards programs. Guest engagement.

Rewards Programs 89

Rewards Programs Multi-Channel Guest Experience Conference 89

InteractionMetrics

MARCH 27, 2025

Here are some common rewards models you can consider offering to your customers: Points-Based Rewards Programs: Points accumulate toward free or discounted items to motivate repeat business (Starbucks does this brilliantly through their My Starbucks Rewards program).

Customer Retention 52

Customer Retention Strategy How To Net Promoter Score 52

CSM Magazine

JANUARY 2, 2023

Showing appreciation for customer service employees will motivate them to go the extra mile for customers and boost customer satisfaction. Simple gestures like recognizing customer care staff in team meetings or giving rewards for exemplary performance can make a huge difference on employee morale and productivity.

Rewards Programs 52

Rewards Programs Loyalty Customers Customer Satisfaction 52

Playvox

MAY 26, 2022

Five proven ways you can help remote agents feel more valued and cared for by your company — and ultimately reduce costly attrition — are: Improve your training program Use AI to automate workflow Involve agents in business decisions Create remote team-building opportunities Offer frequent recognition and rewards programs.

Contact Center 52

Contact Center Strategy Self Service Rewards Programs 52

SurveySparrow

SEPTEMBER 16, 2022

Recognition & reward program : Coworkers can send shoutouts to team members with points attached. These points can be saved and redeemed for rewards. With Awardco, you can create custom award types, set up automatic awards, and integrate with popular tools like Slack and Salesforce. Key Features. Key Features.

Survey 52

Survey Employee Engagement Gamification Rewards Programs 52