BlueOcean

MARCH 31, 2021

What do mattress sales, wildlife populations, and peak customer service times all have in common? Mattress sales have skyrocketed thanks to people spending more time at home—and discovering new sleep challenges as a result of the pandemic. This inevitably translates to higher contact volume in the customer care realm.

Omni-Channel 156

Omni-Channel Tourism Self Service Contact Center 156

Magellan Solutions

JULY 14, 2021

Travel and Tourism. So, in what way does customer care outsourcing companies and BPOs help the Travel and Tourism industry ? Customer Care. Anyway, insurance BPOs assist companies in collecting premiums, expanding policyholder services, processing claims and tracking down prospects to make sales.

Industry 52

Industry Customer Service Call Center Tourism 52

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Magellan Solutions

AUGUST 2, 2021

Strong Tourism Initiatives. In 2012, the Department of Tourism launched its campaign “It’s More Fun in the Philippines.” 24/7 customer care. While IT will continue to remain the No. So what does BPO Manila Philippines offer to these industries, mainly healthcare? Such as destinations, people, and experiences. .

Call Center 52

Call Center Tourism Contact Center Healthcare 52

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

NobelBiz

FEBRUARY 22, 2023

Daily talks between customers and companies climbed by 40% on social media and mainly Facebook Messenger and Instagram. The health crisis, which boosted demand in various areas including tourism and services (telecoms, insurance, and banking), also aided the development of asynchronous messaging. Add in-app choices.

Customer Experience 52

Customer Experience Omni-Channel Net Promoter Score Multi-Channel 52