BlueOcean

MARCH 31, 2021

Meanwhile, wild animals are appearing during daylight hours while also thriving in number due to less commuter traffic and tourism—an impact scientists have dubbed the “anthropause.”. This inevitably translates to higher contact volume in the customer care realm. 8am-8pm self-service peaks have evolved into 24/7 requests.

Omni-Channel 156

Omni-Channel Tourism Self Service Contact Center 156

GetFeedback

AUGUST 16, 2018

Here’s a look at the top 11 customer service metrics you should start measuring today. Customer Happiness Metrics. How can you quantify how customers feel about your brand? When it comes to customer happiness, you have to focus on quality over speed. Self-Service Metrics. How can you measure it?

Metrics 199

Metrics Measurement Net Promoter Score Customer Service 199

NobelBiz

FEBRUARY 22, 2023

Daily talks between customers and companies climbed by 40% on social media and mainly Facebook Messenger and Instagram. The health crisis, which boosted demand in various areas including tourism and services (telecoms, insurance, and banking), also aided the development of asynchronous messaging.

Customer Experience 52

Customer Experience Omni-Channel Net Promoter Score Multi-Channel 52

NobelBiz

FEBRUARY 22, 2023

Daily talks between customers and companies climbed by 40% on social media and mainly Facebook Messenger and Instagram. The health crisis, which boosted demand in various areas including tourism and services (telecoms, insurance, and banking), also aided the development of asynchronous messaging.

Customer Experience 52

Customer Experience Omni-Channel Net Promoter Score Multi-Channel 52