Customer Care Seminar Social Media 
Comm100
DECEMBER 11, 2017
Starbucks also carries out several customer experience seminars where employees are trained on etiquette, addressing customer complaints and standard responses to use. Both companies have benefitted from having a customer-oriented culture, both in terms of revenue and customer loyalty. Social Media Support.
Horizon CX
MARCH 19, 2022
By calling their Customer Careline. Oh no, I thought—not another round of call-center madness or chatbot mania—I need another channel—enter social media. Yes, they recommend that you Tweet your issue on their Customer Care Twitter page. I tried that to no avail.
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Myra Golden
NOVEMBER 20, 2019
Thanks to the Internet and social media, customers are savvier now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. Anna Hoang, Customer Support Specialist I, Vertafore. “ You will not be sorry.”.
Myra Golden
JULY 31, 2019
How to Handle Difficult Customers (with a focus on de-escalation). Thanks to the Internet and social media, customers are savvier now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. You will not be sorry.”.
Grade.us
NOVEMBER 2, 2018
Social media's not going away any time soon. 2018's Best Social Media Marketing Blogs. These blogs are consistent providers of top-notch social media content. Social Media Explorer. Social Media Today. Social Media Biz. Ignite Social Media.
Myra Golden
MARCH 18, 2020
–Anna Hoang, Customer Support Specialist I, Vertafore Walmart called Myra’s eLearning “the gold standard” and John Hancock said, “The first thing that struck us was how engaging each module was….you Thanks to the Internet and social media, customers are savvier now than ever before. You will not be sorry.”.
Lithium
MARCH 28, 2018
Michael Herbst – Senior Expert Social Media, Community Manager , Consorsbank. Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Learning is the Only Constant.
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