Myra Golden

MARCH 18, 2020

–Anna Hoang, Customer Support Specialist I, Vertafore Walmart called Myra’s eLearning “the gold standard” and John Hancock said, “The first thing that struck us was how engaging each module was….you Thanks to the Internet and social media, customers are savvier now than ever before. You will not be sorry.”.

e-support 52

e-support Course Social Media Call Center 52

Lithium

MARCH 28, 2018

Michael Herbst – Senior Expert Social Media, Community Manager , Consorsbank. Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Learning is the Only Constant.

Banking 40

Banking Self Service Social Media Financial 40

Lithium

MARCH 28, 2018

Michael Herbst – Senior Expert Social Media, Community Manager , Consorsbank. Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Learning is the Only Constant.

Banking 40

Banking Self Service Social Media Financial 40

Lithium

MARCH 28, 2018

Michael Herbst – Senior Expert Social Media, Community Manager , Consorsbank. Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Learning is the Only Constant.

Banking 40

Banking Self Service Social Media Financial 40

SurveySparrow

JANUARY 7, 2021

Most importantly, they didn’t consider social platforms an effective medium to keep their customers engaged or gain profits. If we look back in 2017 , 28% of the SMBs used to spend only 3-5 hours on social media marketing, 27% spend less than 1 hour! . It makes the customer experience pleasurable and convenient.

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

Myra Golden

JULY 29, 2016

Conversational Aikido: 5 Aikido principles to put customer service professionals in control when dealing with challenging customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan. Call Control.

Customer Service 40

Customer Service Training Course Customer Service Training 40

Grade.us

JANUARY 28, 2020

Online visits: Visits from your Avvo profile to your website, landing page or social media profile. If you are concerned that a particular review may be incorrect, please contact Customer Care.” Here’s a shortlist of the business goals attorneys and law firms can achieve on Avvo’s platform.

Advertising 38

Advertising Guidelines Consulting Survey 38