Customer Centricity Customer Change Customer Insights 
Blake Morgan
OCTOBER 31, 2022
When customers don’t want to get employees into trouble or impact their livelihood, they rate an interaction higher than it was. The big question is if the company is customer-centric, or not. But so few companies are customer-centric over being product-centric. The post Are Surveys Really Customer-Centric?
Maz Iqbal
SEPTEMBER 18, 2014
What Is The Core Insight-Lesson For Those Working On Customer Experience And Customer-Centricity? The core insight-lesson is spelt out rather pithily and it is one with which I am in full agreement. The lesson is so obvious and yet neglected. There you have it. Like they did not work for InterLodge.
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Customer Bliss
APRIL 27, 2018
In every silo’s pursuit of becoming customer centric, the cumulative effect may be causing survey fatigue and frustration to your customers who are receiving them. Take an inventory of all the surveys that go out to customers, when and why. This can be a painful process, but it is also necessary.
C3Centricity
NOVEMBER 20, 2017
If you haven’t yet had the chance to read last week’s post ( “Customer Centricity is Today’s Business Disruptor, Insights its Foundation”) I suggest you do this first, as background to this post. In it, I summarised the very first step of Insight development like this: C = Category.
Pointillist
JUNE 7, 2021
“ Jim Tencher Founder and CEO Heart of the Customer. Legacy tools and technology are an obstacle to digital transformation, making it challenging to respond to customers’ changing needs and expectations. “ Customer-centric enterprises make it a priority to align the entire organization around their customers.
Maru Group
AUGUST 3, 2020
In this article, we explore how to ensure your tracker stays flexible and meaningful to capture relevant and timely customer insights. We feel this is imperative to ensure that our clients’ CX programs are aligned to their customers’ changing evaluation criteria where it comes to how they feel about our clients.
Customer Alignment
OCTOBER 2, 2017
We work with companies just starting out in Customer Experience as well as those who are more advanced along their Customer Experience path. We have built our Customer Experience ‘principles’ based on what we have seen over the last 15 years. Leverage existing insight. Continually listen to customers.
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