Remove Customer Centricity Remove Customer Change Remove Handbook
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The four CX pillars that every Customer Success leader should know with ChurnZero Chief Customer Officer Abby Hammer

ChurnZero

As your team changes, as your customers change, as your product changes, you have to adapt to that. What looked like success for a ChurnZero customer three years ago, would be a horrifically unhealthy customer now. There’s a lot of lip service going around about being customer centric.

article thumbnail

The four CX pillars that every Customer Success leader should know with ChurnZero Chief Customer Officer Abby Hammer

ChurnZero

As your team changes, as your customers change, as your product changes, you have to adapt to that. What looked like success for a ChurnZero customer three years ago, would be a horrifically unhealthy customer now. There’s a lot of lip service going around about being customer centric.