Customer Centricity Customer Connectedness Customer Experience Professionals 
Experience Matters
MAY 12, 2015
Companies have also achieved the best scores we’ve seen for two of our four core competencies, Employee Engagement and Customer Connectedness. Executives in companies with stronger CX competencies also tend to focus more on building a customer-centric culture and less on cutting costs. Download report for $195.
Experience Matters
DECEMBER 15, 2015
We agree and believe that customer experience is a reflection an organization’s culture and operating processes. Customer experience has come a long way over the last few years, as CX practitioners have shared lessons learned and improved upon best practices.
Experience Matters
OCTOBER 5, 2015
Our research shows that customer experience leaders have more customer-centric and mission-centric cultures. 4) What Are the Elements of a Customer-Centric Culture? 5) How Customer-Centric Are Organizations? 6) How Can You Build A More Customer-Centric Culture?
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