Customer Centricity, Customer Engagement and Customer Philosophy

Is The Way We Are Going About Customer Acquisition and Retention Dead Wrong?

Maz Iqbal

JULY 28, 2014

Filed under: CRM , Customer Engagement , Customer Experience , Customer Philosophy , Customer Service , Social Tagged: CRM , customer acquisiton , customer conversations , customer experience , customer relationships , customer retention , customer-centric , human to human.

Customer Philosophy

Customer Philosophy CRM Customer Centricity Customer Retention

What Does The Doublespeak of Customer Love Disguise?

Maz Iqbal

JANUARY 17, 2016

Looking beyond the doublespeak of customer-centricity, customer engagement, customer love to see what is truly there.

Customer Centricity

Customer Centricity Customer Engagement Customers Engagement

Customer Experience Update

Is The Way We Are Going About Customer Acquisition and Retention Dead Wrong?

What Does The Doublespeak of Customer Love Disguise?

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