CSM Magazine

JUNE 17, 2020

The New Platform Raises the Bar for Live Digital Customer Engagement. Vee24 , the leader in intelligent, conversational, multi-experience solutions, today announced the launch of its latest release, raising the bar for live online customer engagement. About Vee24. For more information, visit www.vee24.com.

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Omni-Channel Engagement Automotive Multi-Channel 52

ReviewTrackers

MAY 8, 2017

Organized by the Customer Experience Professionals Association (CXPA), the 2017 Insight Exchange gathers over 300 CX professionals for world-class customer experience learning and networking. The event also features the 2017 CX Innovation Awards, and includes speakers from companies like Verizon, Citi, Southwest Airlines, and Hallmark.

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Conference Omni-Channel Customer Journeys Customer Experience 50

SurveySensum

MAY 20, 2020

After speaking to some marketing experts, and gaining their insights on the evolution of marketing strategies due to COVID-19, here are some points that gauge the impact of COVID-19 on customer engagement. How will COVID-19 affect Customer Experience? Use of omnichannel to listen and engage customers.

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Omni-Channel Customer Experience Social Media Healthcare 52

Customer Guru

JANUARY 3, 2018

We, at Customer Guru, are on a mission to spread awareness of how Customer Experience (CX) should be the number one priority for Indian businesses to become more sustainable and successful globally. How did the transition from a gold medalist in Computer Science engineering into a healthcare leader happen?

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Customer Centricity Healthcare Hospitality Management 95

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

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Customer Experience Consulting Multi-Channel Leadership 132

Kustomer

SEPTEMBER 17, 2020

To learn more about customers, employees and how to drive customer engagement, check out the Customer Service Secrets podcast episode below, and be sure to subscribe for new episodes each Thursday. Listen Now: Listen to “Vipula Gandhi | Employee and Customer Engagement” on Spreaker. How are you?

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Wait Times Net Promoter Score Hospitality Customers 52

transcosmos Information Systems

OCTOBER 22, 2015

If you are looking for resources to improve your customer service strategy, PeopleMetrics articles are written by customer experience management experts who live and breathe customer centricity everyday. Think Customers.

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Omni-Channel Customer Service Self Service Contact Center 48