DCX

SEPTEMBER 15, 2024

It’s packed with strategies to get every department—from customer service to sales, product, tech, finance, and HR—on board with customer-centric practices. This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

Aveus

AUGUST 22, 2017

Identifying key tipping point moments that have a disproportionate impact on your customer experience is a key ingredient in creating a roadmap for the important change you will undertake. This begins your organization’s journey towards creating a customer centric culture where you put customers at the heart of everything you do.

Culture 100

Culture Net Promoter Score Employee Experience Effort Score 100

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

InMoment XI

FEBRUARY 1, 2024

Spotlight is essential in ensuring that customer communications meet the necessary standards. This aspect is crucial for highly-regulated businesses in industries like finance, healthcare, and telecommunications. Spotlight can help monitor and analyze customer communications, ensuring they adhere to industry regulations and standards.

Analysis 260

Analysis Social Media Analytics Loyalty 260

SurveySparrow

DECEMBER 10, 2020

Though financial firms were the first industry to adopt RPA, in 2021, we can expect the expansion of RPA in other industries like healthcare, manufacturing, retail, and much more. . Chatbots for websites and chatbots in general will play an important role in increasing customer engagement and customer experience digitally.

Chatbots 52

Chatbots Social Media Survey System 52

ChurnZero

JANUARY 8, 2021

“Ken is a change agent, a problem-solver and a pragmatic leader who is passionate about developing strong, lasting relationships with customers,” said Zander Lurie, CEO of SurveyMonkey, in a statement. “He Phillip will lead the company’s efforts to evangelize customer voice to influence product roadmap and strategy.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132