Remove Customer Centricity Remove Customer Expectations Remove Customer relationships
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[Experience Action Podcast] Misaligned Customer Expectations

Experience Investigators by 360Connext

What if you could transform customer dissatisfaction into a golden opportunity for building trust and loyalty? Join me, Jeannie Walters, on this episode of the Experience Action Podcast, where we explore the art of managing customer expectations and strategies for when reality doesn’t quite meet those expectations.

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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

This approach not only enhances the customer experience but also aligns with Hailo’s culture of innovation and proactive customer engagement. In B2B settings, leveraging technology in this way supports a culture that prioritizes deep customer relationships and a commitment to service.

B2B 516
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Customer Experience Maturity Model: A Framework for Improving Experiences

InMoment XI

Customer experience (CX) is emerging as a significant competitive advantage for businesses. Customer-centric companies realize an 80% increase in revenue and report 60% higher profit than those that don’t focus on customer experience. Focus on a cross-functional approach to improving customer experiences.

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Winning Leadership Support for Your CX Program: How to Align and Drive Buy-In

eglobalis

The message is clear investing in CX transformation isnt just a nicety, its a catalyst for revenue growth, customer loyalty, and competitive advantage. At the same time, B2B customer expectations have risen. Todays B2B buyers expect seamless, personalized experiences on par with their B2C consumer experiences.

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How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

How to Lead a B2B CX Transformation ProgramAnd Avoid Costly Mistakes Introduction: The Importance of CX Transformation in B2B Todays business customers expect seamless, responsive, and value-rich interactions at every stage of the partnership. This helps make the customer real for teams who may not interact with buyers daily.

B2B 339
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Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

eglobalis

This simplicity overlooks the complexity of customer relationships and experiences, failing to capture nuanced feedback crucial for improving overall customer satisfaction. Cultural and Regional Sensitivity : Ensure feedback methods and interpretations are relevant across diverse customer bases.

NPS 456
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Value Creation for B2B Customers in Tech, Telecom, Contact Centers, and Manufacturing – Part I of 3

eglobalis

Making life easier for customers isnt superficialits strategic. While customers expect efficiency gains , the real impact lies in how you demonstrate and deliver them over time. B2B leaders who operationalize these elements build trust, reduce churn, and become part of the customers long-term roadmap.