Confirmit

NOVEMBER 16, 2020

Catalent delivers a business-wide Customer Experience Excellence program that covers 80 countries and multiple languages. 93% of new customers onboarded within 14 days in 2020. Cromwell established a multi-touchpoint VoC program to better understand customer expectations.

Insurance 52

Insurance Case Study Touchpoint eBook 52

Playvox

SEPTEMBER 30, 2022

Showcase Your Customer Support Team Progress. What are customers’ expectations from your company? The Salesforce State of Service report shows that the best-performing customer service centers have connected relationships with other departments. What are they unhappy about? What do they like most?

Contact Center 67

Contact Center eBook Report Tips 67

ChurnZero

JANUARY 8, 2021

So, here’s our watchlist of Customer Success leaders to follow in 2021 – a year that’s bound to be marked by its own unique struggles and successes, as well as the cementing of Customer Success in the C-suite. . Staci Satterwhite, Chief Customer Officer, Khoros. Diane Gordon, Senior Vice President of Customer Success, Validity.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98