Tales of Customer Experience: The Good, The Bad, And The Ugly?
Maz Iqbal
NOVEMBER 13, 2014
The starting point for customer-centricity is authentic care for one’s customers. In so doing, these folks will make it easy and enriching for customers to do business with that organisation. And arriving at this desired outcome in five minutes as opposed to several days left me delighted; I am a protective parent!
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