Customer Centricity Customer Focused Customer Voice eBook 
Confirmit
NOVEMBER 16, 2020
Empire Today runs a comprehensive VoC program to gauge overall customer engagement. Company-wide customer focus resulted in an all-time high NPS score, with a +32% increase in 2019. Erie Insurance has a dedicated focus on ensuring its employees work together with a clear sense of purpose to deliver excellent customer experiences.
ChurnZero
JANUARY 8, 2021
So, here’s our watchlist of Customer Success leaders to follow in 2021 – a year that’s bound to be marked by its own unique struggles and successes, as well as the cementing of Customer Success in the C-suite. . Staci Satterwhite, Chief Customer Officer, Khoros. Diane Gordon, Senior Vice President of Customer Success, Validity.
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