Remove Customer Centricity Remove Customer Focused Remove Transportation
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The Art of Selling CX

Horizon CX

Drawing parallels with the timeless narrative of “Death of a Salesman,” we uncover the dynamics of selling not just a product but a mindset, while also examining the emotional mindset of leaders who often prioritize revenues and profits over customer-centric approaches.

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Inside Lyft’s Customer-Focused Digital Transformation

Blake Morgan

But over time, Lyft has grown into a transportation powerhouse. One reason for its success is its total focus on customers. The result is a frictionless experience that continues to disrupt the industry and shine as an example for all customer-focused digital brands. . Customer-Centric Mindset.

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Break Down #CX Barriers with Storytelling

CX Journey

Rowling As you begin your journey, it's going to be important to tell a story about the company, its employees, and its customers: past, present, and future. they hired a Chief Customer Officer and a Chief People Officer. the leadership team became more and more frustrated, not understanding what was happening. But, one day.

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DCX # 129 | The One Question That Will Transform Your Customer Experience

DCX

Transportation : The notion of car ownership is deeply ingrained in many cultures, but what if there was a way for people to have guaranteed, on-demand transportation without owning a car? Step 2: Define Your Goal Start by setting a clear, customer-focused goal. Define Your Goal : Keep it customer-focused.

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Customer Experience in the Gulf Region – A Story of Continuous Improvement!

ijgolding

As a customer, there is so much to be impressed by – whether you be in the United Arab Emirates, Oman, Qatar or Saudi Arabia. The volume of investment that has been made in transport and infrastructure is mind blowing – as a visitor, you are looked after in grand and luxurious surroundings.

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Be Customer-Obsessed and Leave Your Competition Behind – CX Lessons by Mr. Sandeep S Patel, Customer Service Consultant

Customer Guru

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

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Using Journey Maps to Tell the Customer’s Story

CX Journey

They can be used during onboarding, training, and other ongoing education opportunities to unite the organization around the customer, to teach employees about the current and the future experience, and to further ingrain the customer-focused culture of the business. Align the organization. Rowling.