Michel Falcon Experience

AUGUST 8, 2016

After building your customer-centric culture and learning how to properly recruit exceptional customer service employees you must then build your world-class training program. The type of content your training program must have. What Learning Management Software (LMS) to use.

Customer Service Training 60

Customer Service Training Video Training Customer Service 60

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Retently

JULY 3, 2024

This can be done manually or with software. Are customers generally positive, negative, or neutral about your product or service? Sentiment analysis tools or specialized survey software can automate this process, highlighting the overall mood of your feedback. This helps you summarize the survey results more efficiently.

Examples 147

Examples Feedback Survey Analysis 147

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! What is High Touch Customer Service?

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52