DCX

JULY 30, 2024

Think about it: What could you achieve if your whole team caught your customer-centric fire? Your customers are counting on you. A CX Leader's Guide to Organizational Buy-In As a CX leader, you know that customer centricity is the cornerstone of business success in today's market. Don't let your passion fizzle out.

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

Gainsight

MARCH 15, 2022

One CS exec asked us if we had recommendations on how to determine if a company was walking the talk when it comes to CS. Lately it feels like companies say they care about Customer Success, but when they have to put up resources to back it, they don’t commit,” he said. The Volume of the Customer Voice.

Customer Success 59

Customer Success Company Chief Customer Officer How To 59

ChurnZero

JULY 2, 2020

The term “customer-first” gets thrown around and cited often in the B2B world. SaaS organizations aspire to be it, but many don’t know how to transform this highly touted phrase into a practical application. The challenges to becoming a customer-centric company are not easy to overcome alone. That can be the tricky part.

Customer Centricity 98

Customer Centricity Chief Customer Officer Effort Score Sports 98

ChurnZero

FEBRUARY 26, 2021

At ChurnZero’s recent virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to eliminate unhealthy friction between departments. ChurnZero vRYG panelists included: Sana Farooq , Director of Customer Success, FloQast. Amanda Ingraham , Director of Customer Success, 15Five.

Customer Success 59

Customer Success Company Management Roadmap 59

SurveySparrow

NOVEMBER 28, 2023

A mix of opinions ensures a well-rounded understanding of customer needs. Customer Voice is King: Listen directly to your customers. Flexibility allows you to respond to customer feedback and market shifts swiftly. An informed team is an empowered team working towards common customer-centric goals.

Customer Satisfaction 52

Customer Satisfaction Analysis Roadmap Customer Expectations 52

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286