Totango

SEPTEMBER 19, 2019

Becoming customer-centric —putting the customer’s needs and interests at the center of your goals and processes—is impossible without customer data. You need customer data to track progress toward goals, deliver on promises, and continually upgrade your product. Customer feedback. Engage Proactively.

Customer Centricity 59

Customer Centricity Data Case Study Lifetime Customer 59

CloudCherry

MARCH 19, 2018

Prioritize on customer queries and tickets based on nature and context of query, history of customer interactions, lifetime customer value and so on. Use this data to come up with more personalized strategies for different customer segments. . • Link metrics such as CSAT, NPS and CES directly to business outcomes.

Customer Experience 150

Customer Experience Customer Journeys Lifetime Customer Financial 150

Bold360

MARCH 26, 2020

The ongoing COVID-19 pandemic is having massive impacts on how companies engage with their customers and employees. No matter how the crisis evolves, customers and employees still expect to receive a high level of service that’s responsive to their needs. Being relentlessly helpful earns customers for life.

Employee Engagement 66

Employee Engagement Chatbots Self Service Engagement 66

Pretium Solutions

JANUARY 1, 2012

In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Customer-centric organizations consistently attain higher profits than those companies that are not customer-centric. Know the lifetime value of your customer.

Customer Centricity 49

Customer Centricity Handbook Loyalty Policies 49

Totango

MAY 23, 2019

When your goal is to grow your customer’s business, upselling becomes a means, not an end. That’s the advantage of working within a customer-centric environment. Your success depends on your customer’s success, so expansion becomes a necessity for both parties. Continually monitor customer health.

Customer Success 78

Customer Success Effort Score Customer Centricity How To 78

Pretium Solutions

JANUARY 1, 2012

In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Customer-centric organizations consistently attain higher profits than those companies that are not customer-centric. Know the lifetime value of your customer.

Customer Centricity 40

Customer Centricity Handbook Loyalty Policies 40

Pretium Solutions

JANUARY 1, 2012

In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Customer-centric organizations consistently attain higher profits than those companies that are not customer-centric. Know the lifetime value of your customer.

Customer Centricity 40

Customer Centricity Handbook Loyalty Policies 40

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Beyond Philosophy

DECEMBER 23, 2015

Reflective of the escalating focus on customer data, experiences, and relationships across all methods of communication and access, the role is rapidly evolving and morphing; however, there is general agreement regarding its significance in building and sustaining true value, planning capability, and enterprise customer-centricity.

Chief Customer Officer 60

Chief Customer Officer Omni-Channel Customer Centricity Consulting 60

Customer Enthusiast

NOVEMBER 26, 2017

Customer experience (CX) is the product of any interaction between an organization and a customer. Customer experience management (CEM) is the art and science of coaxing lifetime customer loyalty from daily transactions. Inherent in these related definitions is a reference to a customer interaction.

Customer Experience 53

Customer Experience CEM Hotels Lifetime Customer 53

Wootric CX Blog

MAY 12, 2020

Your colleagues in the SaaS world tell you that it’s the best way to take your customers’ pulse. It’s true that Net Promoter Score is a great way to engage with your customers and solicit tons of feedback. This reduces churn and enhances lifetime customer value. Use NPS to create a customer-centric culture.

Net Promoter Score 98

Net Promoter Score NPS Effort Score Survey 98

CSM Magazine

AUGUST 31, 2018

A natural collection of Customer Journeys over the life of the customer relationship. Other common terms include: cradle-to-grave relationship, end-to-end relationship, customer for life experience, and lifetime customer connection. The Customer Journey. Gradual decline of engagement and service culture.

Customer Journeys 69

Customer Journeys Net Promoter Score How To Culture 69

Up Your Service

AUGUST 9, 2018

A natural collection of Customer Journeys over the life of the customer relationship. Other common terms include: cradle-to-grave relationship, end-to-end relationship, customer for life experience, and lifetime customer connection. The Customer Journey. Gradual decline of engagement and service culture.

Customer Journeys 45

Customer Journeys Net Promoter Score Culture Measurement 45

CSM Magazine

AUGUST 10, 2017

From the features you would like on a new toaster, to what makes you watch a new movie or box set, to what to call your Christmas Sandwich – customers are massively powerful brand touchstones. What used to be perceived as customer survey spam can now be really engaging and help brands to grow relationships.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

Up Your Service

AUGUST 9, 2018

A natural collection of Customer Journeys over the life of the customer relationship. Other common terms include: cradle-to-grave relationship, end-to-end relationship, customer for life experience, and lifetime customer connection. The Customer Journey. Gradual decline of engagement and service culture.

Customer Journeys 40

Customer Journeys Net Promoter Score Culture Lifetime Customer 40

SmartKarrot

OCTOBER 1, 2021

In today’s fast-paced business world, there is an increasing focus on providing a customer-centric experience by providing a personalized customer experience. A customer-centric mindset is crucial because $98 billion is left on the table every year by organizations that fail to provide simple customer experiences.

Customer Centricity 11

Customer Centricity Customer Journeys Customer Experience Net Promoter Score 11

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Additionally, he serves as the Chief Customer Officer at Higher Logic. A CX Consulting. Donna Weber.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

SmartKarrot

JULY 26, 2021

Customer inputs/feedback should be taken seriously to improve CX. Keep your brand’s message simple and engaging. As businesses become more customer-centric , companies are focusing more on forming and training their internal resources to become CX specialists. Helps understand customer behaviors better.

Customer Journeys 11

Customer Journeys Customer Experience Net Promoter Score Self Service 11