Customer Centricity Exceptional Customer Service Gamification Retail 
SurveySensum
JULY 19, 2023
According to a new Forbes Insights and Arm Treasure Data survey of more than 1000 customers worldwide, 74% of customers said they are likely to buy from brands based on experience alone. This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth.
Stella Connect
JANUARY 4, 2022
Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. Exceptional Customer Service starts with hiring, training and empowering the right people.
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