Customer Centricity Exercises Leadership Touchpoint 
CX Journey
APRIL 3, 2019
Image courtesy of Pixabay If you don't know by now, customer understanding is the cornerstone of customer-centricity. Customer-centricity means putting the customer at the center; customer understanding is how you'll achieve that. What is customer-centricity? How will it make her feel?
CX Journey
APRIL 3, 2019
Image courtesy of Pixabay If you don't know by now, customer understanding is the cornerstone of customer-centricity. Customer-centricity means putting the customer at the center; customer understanding is how you'll achieve that. What is customer-centricity? How will it make her feel?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Investigators by 360Connext
DECEMBER 15, 2023
That’s why the foundational work of defining CX at your organization — through a CX Mission Statement and CX Success Statement — is so critically important to accomplishing real change and delivering on real outcomes through customer experience. Customer experience will happen whether or not you talk about. Wave a magic wand.
ECXO
AUGUST 9, 2023
Leadership across the business needs to share (or create) a clear client-centric vision and aspiration, linked to value. Senior executives need to then use their leadership to role model and demonstrate a commitment to the renewed client focus, and bring their PS / consulting team with them. Don’t go into airplane mode.
CX Journey
SEPTEMBER 8, 2016
Maps really bring the employee experience to life, allowing company leadership to understand what employees are going through as they complete some task. Maps will facilitate a culture transformation - to one that's more employee-centric and customer-centric.
SuiteCX
FEBRUARY 13, 2015
©2015 suitecx – Confidential Consumer Mapping Experience Mapping isn’t a stand-‐alone exercise ti0 Mapping only outbound touches Does not address the whole customer experience. 2015 suitecx – Confidential Where are you finding gaps and opportunities in gettjng a 360o view? Omits initiation points as Well as feedback loop.
Michel Falcon Experience
OCTOBER 21, 2019
Take Amazon, for example, I’d bet that you didn’t know that their tagline and slogan for the company is to be “earth’s most customer-centric company.” This is a testament to their seamless customer experience that has us buying more and more every year. You Aren’t Hiring Customer-Centric People.
Expert insights. Personalized for you.
150 
Let's personalize your content