InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

ECXO

DECEMBER 25, 2024

Building loyalty: Satisfied customers are more likely to become repeat buyers and brand advocates, boosting lifetime value. Positive word-of-mouth: A memorable customer experience can turn happy customers into evangelists, reducing the cost of acquisition. Align marketing and sales strategies with customer-centric values.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

AUGUST 14, 2024

Use Cases of AI Customer Feedback AI-driven feedback analysis helps companies understand customer preferences and pain points, informing product development and enhancement. This can be particularly beneficial across various industries, leading to more customer-centric products and services.

Feedback 195

Feedback Customer Experience Social Media Hotels 195

CX Centric

OCTOBER 8, 2021

About CX Centric Conversations CX Centric Conversations are interactive international discussions centered on business growth through Customer Experience and Customer Centricity. It is the Guest Experience with which the keynote speakers of this great event gave much more attention in their presentation.

Hospitality 52

Hospitality Guest Experience Hotels Travel 52

CSM Magazine

MARCH 19, 2025

AI-powered translations helped them reduce localization costs by 50% while maintaining high-quality interactions with international customers. Travel and Hospitality: Personalized Customer Service A global hotel chain implemented AI translation to enhance guest communication.

e-support 59

e-support Chatbots Competitive Advantage Case Study 59

Avaya

MARCH 13, 2017

We especially see this in one of today’s most customer-centric industries: hospitality. This is a serious issue, considering that the hospitality industry is coming off five consecutive years of employee turnover rate increases. The answer has a lot to do with front office operations (or, more accurately, lack thereof).

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Experience Investigators by 360Connext

JULY 16, 2019

Your employees need to hear about your customer experience mission in ways that relate to them and their everyday lives. We take this a bit for granted in industries like hospitality. It’s not unusual to have a monthly theme around guest experiences and start each shift with announcements and reminders around that theme.

Strategy 110

Strategy Customer Experience How To Customer Journeys 110