Thematic

APRIL 3, 2025

By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. Because customers are tired of slow responses, generic replies, and unresolved issues. Businesses can extract valuable insights, improve customer interactions, and enhance user experiences by analyzing spoken language.

Analytics 62

Analytics Trends Marketing Social Media 62

Pretium Solutions

JANUARY 1, 2012

In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Customer-centric organizations consistently attain higher profits than those companies that are not customer-centric. The key difference is how you focus your company.

Customer Centricity 49

Customer Centricity Handbook Loyalty Policies 49

Storyminers

JULY 6, 2020

Bill has been recognized for his customer service and customer experience insight with the following accolades: Userlike 11 Gurus of Customer Service, Fonolo Top 10 Tweeters Talking About the Customer Experience, Future Care Today Top Ten Social Customer Service Influencers, and SAP Business Innovation Top 60 Customer Experience Influencers.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Pretium Solutions

JANUARY 1, 2012

In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Customer-centric organizations consistently attain higher profits than those companies that are not customer-centric. The key difference is how you focus your company.

Customer Centricity 40

Customer Centricity Handbook Loyalty Policies 40

Pretium Solutions

JANUARY 1, 2012

In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Customer-centric organizations consistently attain higher profits than those companies that are not customer-centric. The key difference is how you focus your company.

Customer Centricity 40

Customer Centricity Handbook Loyalty Policies 40

Storyminers

JULY 6, 2020

Bill has been recognized for his customer service and customer experience insight with the following accolades: Userlike 11 Gurus of Customer Service, Fonolo Top 10 Tweeters Talking About the Customer Experience, Future Care Today Top Ten Social Customer Service Influencers, and SAP Business Innovation Top 60 Customer Experience Influencers.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

delighted

FEBRUARY 22, 2022

The customer experience (CX) space is relatively new – those courageous enough to take the reins of a young CX program at a growing company are often an army of one, with limited headcount and even fewer resources. So where does the manager of a CX program start? What features are being requested that we don’t currently offer?

Customer Experience 91

Customer Experience Net Promoter Score Self Service Handbook 91

SurveySensum

JULY 14, 2020

James Dodkins – Customer Experience Influencer, Keynote Speaker, Author, CX Trainer. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by Customer Experience Magazine. She is now Chief Customer Officer at ClearAction Continuum. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Survicate

MARCH 20, 2019

Yaniv Masjedi, CMO at Nextiva , agrees that investing in an in-house customer success team pays off in the long run: “More than 40% of our company’s 1,000 employees work in customer service, and they are all in-house. Why do we devote so many resources to our customers? [We Don’t be afraid of online reviews – embrace them.

Tips 85

Tips Customer Centricity Social Media Insurance 85

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Thematic

OCTOBER 7, 2024

Despite the fact that 95% of companies gather customer feedback, only 10% actively use these insights to make meaningful improvements. Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

ImprintCX Articles

MARCH 5, 2024

For an organization to be truly customer-centric, it must have a CX vision and objectives that support the brand vision and business goals. Therefore, customer experience is brand management in action. Marketing and CX teams have access to reams of customer data and insights, but frequently, that information is not cross-shared.

Brands 52

Brands Customer Experience Management Customer Centricity 52

CustomerSuccessBox

MARCH 3, 2022

Customer Success Books provide insights about what customer success can achieve for your business, as well as best practices for determining what your customers need (versus what they typically “want”) and managing your customer interactions at every stage. Customer rating: 4.6

Customer Success 52

Customer Success Management Handbook Chief Customer Officer 52

LiveChat

JUNE 15, 2015

What makes great customer service? Is it the customer-centric attitude? Is it about changing bad customer experience into a good one? Or maybe it all comes down to motivating and training customer service representatives? Is it only for business owners or is it also for customer service agents?

Retail 28

Retail Handbook Customer Centricity Customers 28

ChurnZero

MAY 13, 2022

There’s a lot of lip service going around about being customer centric. Sometimes in Customer Success, we think we’re not part of the problem because we deal with customers all the time. If you’re looking to start or simply brush up on your CS strategy, check out the ultimate guide to Customer Success in SaaS.

Chief Customer Officer 98

Chief Customer Officer Customer Success Handbook Feedback 98

ChurnZero

MAY 13, 2022

There’s a lot of lip service going around about being customer centric. Sometimes in Customer Success, we think we’re not part of the problem because we deal with customers all the time. If youre looking to start or simply brush up on your CS strategy, check out the ultimate guide to Customer Success in SaaS.

Chief Customer Officer 52

Chief Customer Officer Customer Success Handbook Feedback 52

Thematic

APRIL 14, 2025

What it all adds up to is this: modern shoppers are looking for retailers who “get it”—who know their needs, save them time, and make every interaction feel tailored. How Retailers Can Use Customer Insights to Deliver Better Experiences Understanding customer expectations is only half the battle.

Retail 62

Retail Customer Insights Consumers How To 62