Guavus

JANUARY 16, 2020

If communications service providers (CSPs) are to consistently deliver world-class customer experiences across their diverse network service portfolios, their network operations centers (NOCs) must become far more customer-centric in nature. The post The Customer-centric NOC appeared first on Guavus - Go Decisively.

Customer Centricity 64

Customer Centricity Wireless Analytics Net Promoter Score 64

SurveySensum

SEPTEMBER 25, 2024

Costco leads the race for the seventh year in a row with first position in the 2024 ASCI for general merchandise retailers, securing a score of 82. T-Mobile Why They’re Great: T-Mobile’s out-of-the-box concept of “Un-carrier” changed the norms of the wireless carrier industry. Power’s 2024 U.S.

Customer Centricity 52

Customer Centricity Company Customer Service Airlines 52

Pointillist

SEPTEMBER 10, 2020

In this post, I’ll discuss how organizations are using customer journey orchestration to improve personalization decisions across all channels and touchpoints, enhance CX and achieve their business goals. What is Customer Journey Orchestration? Customer expectations for personalization have evolved immensely.

Customer Journeys 128

Customer Journeys Touchpoint Net Promoter Score Customers 128

Tricia Morris

FEBRUARY 26, 2016

Does adding service channels, leveraging customer feedback and analytics, empowering agents with easier access to knowledge and creating a more customer-centric culture really make that big of a difference to an organization’s productivity and bottom line?

Net Promoter Score 40

Net Promoter Score Customer Service Brands Wireless 40

PeopleMetrics

JANUARY 12, 2015

We have 12 months to kick butt with our customer-centric goals. So every quarter, leaders cross-reference customer feedback data with churn levels. If you are interested in getting a head start with a monthly meeting agenda for your customer experience council, click below to download our template.

Meeting 48

Meeting Customer Experience Net Promoter Score Wireless 48

Michel Falcon Experience

FEBRUARY 19, 2016

Joined LinkedIn groups related to customer experience and customer service and engaged with the group regularly by sharing other people’s content and commenting on threads. Key take away : create association between your name and customer experience by building a personal brand. Step 3: Invest in Yourself.

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

Beyond Philosophy

JUNE 29, 2015

Starbucks, for example, learned via its community that customers were not staying in the stores when the batteries on their smart phones ran out of power, leaving to go back home or to their offices to recharge. Domino’s has partnered with Lionsgate Pictures to offer a code for free streaming movies when a pizza is ordered.

Consumers 60

Consumers Wireless Banking Leadership 60