Get Ahead of the White House’s “Time Is Money” Mandate – Key Consumer Pain Points And How to Address Them Through Your CX Program
InMoment XI
AUGUST 22, 2024
of customers are dissatisfied with automated customer service, feeling trapped in systems that don’t resolve their issues. A significant one in three customers highlighted the need for smarter, more responsive automation. Automated Systems : Nearly 68.5% feel trapped by automated systems.
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