Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 268

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 268

GetFeedback

MAY 4, 2018

Luckily, reconnecting with customers isn’t all that hard. Here are some simple tips on re-engaging your end users and building a customer-centric product strategy. Collaborate with customer-facing employees. Get their take before you develop new features and plan the product roadmap.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

Thematic

MARCH 30, 2025

Besides, when all your feedback is in one place, your product teams, customer experience analysts, and support staff can all work from the same source of truth. Centered Feedback Tips Tips to centralize feedback: Use a single customer feedback tool or CRM integration to capture input from email, chat, surveys (e.g.,

Feedback 62

Feedback Effort Score Analysis Customer Centricity 62

DCX

DECEMBER 24, 2024

Each email comes with practical tips and challenges that I could apply immediately in my day-to-day interactions. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Course Details FREE For the Holidays! “What stood out was how action-oriented the course is.

Course 52

Course Social Media Roadmap Leadership 52

Lumoa

JANUARY 19, 2023

Whether your company is using the Balanced Scorecard , OKRs (Objectives and Key Results), SMART , or simple KPIs , this will help you align the work of your future customer experience department to goals everyone in the company cares about. And it will make it easier to build strong relationships and a strong culture of customer centricity.

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

Thematic

MARCH 27, 2023

There are several key factors that help move you up the VoC maturity curve: Strategy, technology & data, and internal enablement & customer centricity (culture). You’ve established a customer centric culture with the “voice of your customers” at the heart of your CX strategy and business operations.

Tips 71

Tips Customer Centricity Feedback Social Media 71

DCX

OCTOBER 20, 2024

It’s packed with strategies to get every department—from customer service to sales, product, tech, finance, and HR—on board with customer-centric practices. This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen.

Video 52

Video Chatbots Customer Centricity Trends 52

DCX

DECEMBER 29, 2024

For anyone looking to grow as a leader, a professional, or just as a human being, his philosophy offers a roadmap to clarity and purpose. Why it matters for CX professionals Philosophy's emphasis on ethics, empathy, and critical thinking has direct applications in customer experience.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

DCX

OCTOBER 20, 2024

It’s packed with strategies to get every department—from customer service to sales, product, tech, finance, and HR—on board with customer-centric practices. This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen.

Video 52

Video Chatbots Customer Centricity Trends 52

DCX

JANUARY 5, 2025

Each email comes with practical tips and challenges that I could apply immediately in my day-to-day interactions. Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? No fluff, no filler—just proven tips to get everyone on the same page.

Customer Journeys 52

Customer Journeys Retail Tips Customer Centricity 52

DCX

OCTOBER 27, 2024

-Mark Here are this week’s must-read links: Embrace the Right Kind of Friction Corporate's Hitting the Floor How USAA Is Innovating With GenAI Forrester’s 2025 CX Predictions The Three Laws of Human Behavior Feelings First: Why Emotions Are Your CX Superpower How to Train Every Department on Customer-Centricity: Make It Real for Them!

Customer Centricity 52

Customer Centricity Innovation Roadmap Tools 52

DCX

OCTOBER 13, 2024

It’s packed with strategies to get every department—from customer service to sales, product, tech, finance, and HR—on board with customer-centric practices. This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen.

Video 52

Video Customer Centricity Roadmap Course 52

DCX

DECEMBER 22, 2024

Bain highlights how AI-driven targeting leaves old-school demographics in the dust, letting brands connect with customers on a much deeper level. Practical Tips for CX Pros What you can do: You don’t need a tech team the size of Amazon’s to get started. Even small steps can make a difference.

Retail 52

Retail Self Service Tips Customer Centricity 52

GetFeedback

JANUARY 27, 2020

While these vary from company to company, there are five typical areas where VoC programs face challenges along the way: Culture: Companies that are not customer-centric, or don’t put the customer first, are often reluctant to invest in VoC programs. Any VoC program will face challenges along the way.

How To 221

How To Customer Journeys Feedback Survey 221

Thematic

APRIL 1, 2025

Clear objectives keep your efforts customer-centric and business-focused. They ensure you're gathering and analyzing customer data with purpose—whether it's to inform product improvements or to refine marketing strategies. For instance: “Why are customers dropping off during onboarding?”

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

DCX

NOVEMBER 10, 2024

Journey-Centric Design: Zoom Out for CX Wins Choice Isn’t the Enemy—It’s the Advantage The Tech Supercycle: Brace Yourself Why Friendly Staff Are CX Gold Mastercard’s AI Game: Faster Service, More Sales NEW from DCX: Train Every Department on Customer-Centricity: How to Make It Real for Them!

Customer Journeys 52

Customer Journeys Customer Centricity Trends Innovation 52

InMoment XI

OCTOBER 9, 2024

Why is Collecting Customer Feedback Important? Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. Without an understanding of their customers’ needs and goals, a business might as well be walking in the dark!

Feedback 195

Feedback How To Social Media B2C 195

DCX

NOVEMBER 17, 2024

Be upfront: Let customers know how AI is enhancing their experience—it builds trust. Next-level CX tips Use AI to personalize: AI can sift through data and help you customize customer interactions in ways that feel magical. CX pro tip: Audit your journey Take this moment to map out your subscription lifecycle.

Social Media 52

Social Media Leadership Customer Centricity Tips 52

Retently

OCTOBER 23, 2024

While the buyer journey lays out the roadmap for customer success, surveys help identify the hidden bumps along the way. They reveal pain points, areas for improvement, and opportunities to delight customers – whether it’s right after a purchase or a few weeks into product usage.

Ecommerce 110

Ecommerce Survey Retail NPS 110

DCX

DECEMBER 1, 2024

Each email comes with practical tips and challenges that I could apply immediately in my day-to-day interactions. Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? No fluff, no filler—just proven tips to get everyone on the same page.

Fashion 52

Fashion Culture Trends Connections 52

DCX

JANUARY 12, 2025

Each email comes with practical tips and challenges that I could apply immediately in my day-to-day interactions. Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? No fluff, no filler—just proven tips to get everyone on the same page.

Virtual Agent 52

Virtual Agent Chatbots Retail Leadership 52

DCX

NOVEMBER 26, 2024

NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? Download the Free Guide Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success.

Customer Service 52

Customer Service e-support Customer Centricity Sales 52

DCX

NOVEMBER 24, 2024

Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success. Get executives to champion your customer-centric initiatives.

Customer Centricity 52

Customer Centricity Leadership Retail Chatbots 52

Experience Investigators by 360Connext

AUGUST 22, 2023

Discloser: This article uses affiliate links to LinkedIn Learning Most companies say they want to provide a great experience for their customers. They might even proclaim to put customers first or be customer-centric. What Is Customer Experience?

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Integrity Solutions

APRIL 28, 2021

What actions can you take to both increase employee engagement and create a customer retention strategy that moves more of your customers from “satisfied” to “loyal”? A 5-step roadmap to get you started. One of the key tenets of a customer retention strategy is that it relentlessly focuses on value creation.

Customer Retention 86

Customer Retention Strategy Net Promoter Score Employee Engagement 86

DCX

JANUARY 7, 2025

Use it to: Cut through the noise and focus on what really matters to customers Link CX initiatives directly to business outcomes Get practical steps to increase leadership buy-in Turn customer feedback into actionable improvements Build a results-focused CX roadmap Take 30 minutes to complete this assessment.

Customer Experience 52

Customer Experience Effort Score Leadership Metrics 52

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 150

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 150

Retently

MARCH 10, 2022

Understanding the reasons behind customer churn and working around them when adjusting your approach will make the difference. So, let’s start off by looking into the leading causes for an increased turnover and go through some actionable tips to follow if you want to stay on the safe side. Customer Success and Churn.

Self Service 147

Self Service Poor Customer Service e-support Customer Success 147

DCX

FEBRUARY 2, 2025

Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success.

Touchpoint 52

Touchpoint Customer Centricity Loyalty Programs Roadmap 52

Experience Investigators by 360Connext

JANUARY 10, 2023

You showed your sales leaders how their numbers were directly tied to a stronger customer experience for all customers. You worked hand in hand with the product team on their future roadmap to better align with customer needs and share with them the results of their hard work. Article] How Storytelling Can Super-Power CX.

Customer Journeys 143

Customer Journeys Resources Video Strategy 143

Aveus

AUGUST 22, 2017

This definition not only helps to clarify your organization’s mission and purpose – but also begins to create what the ideal customer experience should look like. This begins your organization’s journey towards creating a customer centric culture where you put customers at the heart of everything you do.

Culture 100

Culture Net Promoter Score Employee Experience Effort Score 100

DCX

JANUARY 19, 2025

Source NEW from DCX: Get Every Department Onboard with Customer-Centricity Want to build a true customer-first culture? Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success.

Travel 52

Travel Customer Centricity Culture Brands 52

Gainsight

APRIL 23, 2019

These tips are just a taste of the product experience best practices that will be shared at Pulse 2019. Now in its 7th year, Pulse is introducing an immersive Product Management track where you’ll learn how successful product companies are cultivating customer-centric product experiences. What is Pulse 2019?

Tips 49

Tips Management Roadmap Conference 49

ChurnZero

JANUARY 17, 2020

ChurnZero Power-Users Share Tips, Tricks and Best Practices. If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. This could mean that your customer isn’t realizing the full value of your product. . Blog Author: Alex Weihmann.

Tips 72

Tips Metrics Customer Success Effort Score 72

DCX

DECEMBER 31, 2024

Here’s how Decoding Customer Experience will help you tackle challenges, uncover opportunities, and grow in your role without the stress: Practical Strategies : Actionable tips to help you solve real-world problems. ” Here’s a tip: Use collaborative success criteria to ensure everyone is on the same page.

ROI 52

ROI Self Service Leadership Metrics 52

Totango

AUGUST 13, 2024

Master the RACI: Your roadmap to success A RACI matrix, which stands for Responsible, Accountable, Consulted, and Informed, is a powerful tool for clarifying roles and responsibilities across teams. Are you ready to unlock a new level of impact for your customer success team?

Customer Success 101

Customer Success Management Customers Roadmap 101

Thematic

JUNE 17, 2024

In a recent LinkedIn Live chat hosted by Thematic, CX experts Paul Stevenson, a recognized CX leader with a proven track record in digital transformation and customer-centric strategies, and Rick Denton, a profit navigator specializing in helping companies unlock business value through CX process optimization, tackled this very question.

ROI 62

ROI Multi-Channel Analysis Customer Centricity 62