Customer Change Customer Expectations Omni-Channel 
Magellan Solutions
JULY 28, 2021
Why is omnichannel retail valuable? The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. With the internet having already driven major progress on the first two customer needs, attention is now turning to convenience. . Meet customers where they are.
Storyminers
JANUARY 24, 2017
Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device. Here’s what we learned.
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SurveySensum
SEPTEMBER 23, 2024
Ever felt like you were walking a tightrope, trying to keep your customers happy without falling off the edge? To ace the CX walk, you must find the sweet spot between meeting customer expectations and wowing them. What’s in it for you? Simply put, revenue boost. Record and analyze individual feedback to tailor experiences.
Storyminers
JANUARY 24, 2017
Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device. Here’s what we learned.
Pointillist
JUNE 7, 2021
“ Companies cannot solve customer needs within the traditional organizational silos. Almost half (45%) of underperformers say they cannot access omnichannel data or data is siloed, while 75% of high performers do not have these issues. Organizations Still Struggle to Deliver Consistent Omnichannel Experiences.
Kustomer
SEPTEMBER 16, 2019
Since our founding in 1892, we have always been known for creating unique store experiences – but the rise of omnichannel retail requires meeting our customers wherever, whenever, and however they choose to engage with our brands. The digital age has forever changed the retail industry and ultimately, customers’ expectations of it.
Integrity Solutions
SEPTEMBER 28, 2023
To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. Customers expect to have their needs and opportunities looked out for. WHAT IS EXCELLENT CUSTOMER SERVICE?
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