Chattermill

MAY 12, 2019

Here are the 20 must read books we ended up with: Our Favourite Books on Customer Experience. The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi. looks at NPS through an updated lens.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

Qualtrics

MARCH 19, 2020

As for relational programs, I may alter the approach and go to more of a pulse mode, asking a smaller set of targeted questions to a more targeted set of customers on a regular basis. I would focus more on what would make someone repurchase in this moment, than what the long-term data says is the largest drivers of loyalty.

Airlines 56

Airlines Metrics Effort Score Survey 56

SurveySensum

SEPTEMBER 23, 2024

Boost Customer Loyalty CX drives over two-thirds of loyalty! Oh yes, as per customers, it even beats out brand and price. A CX tool can keep you in tune with customer needs, allowing you to refine interactions based on their feedback. This helps you reduce customer churn and boost loyalty.

Tools 52

Tools Customer Experience Omni-Channel Social Media 52