Chattermill

MAY 12, 2019

Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. by Sam Frampton. on 13 May 2019.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

CX Journey

JULY 5, 2016

The implications of investing in both the employee experience and the customer experience are measurable against the bottom line. There's a lot of evidence out there, and yet, customer experience professionals are constantly asked to prove it. The Elusive ROI of Customer Experience What is the #CX End Game?

Customer Experience 117

Customer Experience ROI Return on Investment Customer Experience Professionals 117

CX Journey

AUGUST 16, 2016

If they came with these traits, wouldn't your job as a customer experience professional be much easier? If you don't see for yourself, if you don't understand it, if you don't gather facts at the point where "it" happens, then you can't transform it. Now, how do we develop leaders with these traits?

Company 80

Company Leadership Culture Touchpoint 80

Maru/HUB

JUNE 25, 2018

According to new research from Accenture, UK companies that fail to maintain customer relevance could forfeit over £100 billion in coming years due to new innovative and agile rivals leveraging smart technologies. Break down the data silos in your business to get to the heart of what your customers are saying.

Company 45

Company Customer Experience Study Customer Experience Professionals 45