Alida

MAY 27, 2021

Customer relationships are more complicated and more important than ever as businesses interact with customers across a wide variety of physical and digital touchpoints.

Infographics 162

Infographics Touchpoint Customer relationships Customer Experience Management 162

Lumoa

AUGUST 23, 2021

Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. Gaining feedback is half the battle itself, as it requires customers’ willingness to participate.

Customer Experience 221

Customer Experience Social Media Video Customers 221

ReviewTrackers

SEPTEMBER 13, 2018

These sources of information are crucial in helping your business understand why customers do things a certain way. Organizations that monitor, manage, and analyze data from these sources are also in a better position to establish and build trust-based customer relationships.

Consumers 62

Consumers Social Media Trends Call Center 62

ChurnZero

MAY 13, 2022

Abby also talks about the tactics that our own Customer Success team has used over the last three years as we’ve averaged over 100% revenue growth. Make renewals a natural progression of the customer relationship. “If As your team changes, as your customers change, as your product changes, you have to adapt to that.

Chief Customer Officer 98

Chief Customer Officer Customer Success Handbook Feedback 98

Maru Group

AUGUST 3, 2020

Legacy customer experience and voice of customer tracking systems are showing their age, to the point where large research budgets are yielding fewer insights as the program ages. In this article, we explore how to ensure your tracker stays flexible and meaningful to capture relevant and timely customer insights.

Brands 52

Brands Government Study Metrics 52

Education Services Group

MAY 23, 2022

If these differences aren’t well understood, AMs in CSM roles could hurt your customer relationships more than help. 5 things to remember for your customers. Change is hard (in a different way). Change is hard on customers, too. When done right, CSMs are a powerful growth engine.

Customer Success 52

Customer Success Sales Guidelines Customer Satisfaction 52

Qualtrics

FEBRUARY 21, 2020

In the current landscape, it’s easier than ever for customers to open accounts with a number of different businesses, rather than rely on a single bank for all their needs. These new industry dynamics – along with the rising popularity of CX generally – are driving banks to invest in developing strong, long-term customer relationships.

Banking 36

Banking Industry Customer Experience Customer Journeys 36