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The four CX pillars that every Customer Success leader should know with ChurnZero Chief Customer Officer Abby Hammer

ChurnZero

As your team changes, as your customers change, as your product changes, you have to adapt to that. What looked like success for a ChurnZero customer three years ago, would be a horrifically unhealthy customer now. Expand your product feedback pool beyond customers. “At Refine operations as you go.

article thumbnail

The four CX pillars that every Customer Success leader should know with ChurnZero Chief Customer Officer Abby Hammer

ChurnZero

As your team changes, as your customers change, as your product changes, you have to adapt to that. What looked like success for a ChurnZero customer three years ago, would be a horrifically unhealthy customer now. Expand your product feedback pool beyond customers. Refine operations as you go.