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Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. Gaining feedback is half the battle itself, as it requires customers’ willingness to participate.
Principle 1: Value your Customer The ‘right’ insight is at the core of Customer Experience. Leverage existing insight. Continually listen to customers. Customer Experience issues are highly visible outside of the organisation.
Adopting a data-driven perspective that considers data, analytics, customerinsights, and the demands of the business. Working closely with the Sales & Onboarding teams to ensure a smooth customer journey. Implementing customerchange programmes.
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