Customer Change, Customer Relationship Management and Insurance

Six Near-Universal CX Problems… And Six Solutions to Overcome Them

Experience Investigators by 360Connext

JULY 24, 2019

Customers began to gain control in ways leaders didn’t predict. The levels of transparency and visibility between company and customer changed drastically. One customer could make a big ruckus and get the world’s attention over a weekend, while the corporate PR department clocked out.

Customer Journeys

Customer Journeys Culture Customer Centricity CRM

Our Competition is Beating Us Despite the Fact We Are Better Than Them

Beyond Philosophy

NOVEMBER 25, 2021

Alternatively, find ways to make the important stuff more accessible for your customers to evaluate so that they will value it more. My wife Lorraine and I were looking at travel insurance. They had compared travel insurance companies across five attributes and then gave each of them a score. So, for example, Which?

Hospitality

Hospitality CRM Insurance Travel

Customer Experience Update

Six Near-Universal CX Problems… And Six Solutions to Overcome Them

Our Competition is Beating Us Despite the Fact We Are Better Than Them

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