Customer Change Customer relationships Customer Service Training Resources 
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
ShepHyken
JANUARY 31, 2022
Each week I read many customer service and customer experience articles from various resources. 10 Ways to Build Trusting Relationships with Your Customers by Atlanta Small Business Network. My Comment: Here’s a popular headline I’ve been reading for several months: Customer Loyalty Is Up For Grabs.
ShepHyken
MARCH 19, 2018
Each week I read a number of customer service and customer experience articles from various resources. Infographic: What Marketers Need to Know About Changing Customer Service Expectations by Erik Wander. 23% of customers say their expectations of customer service are higher than they were a year ago.
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