[Infographic] 4 Pillars of CXM Value
Alida
MAY 27, 2021
Customer relationships are more complicated and more important than ever as businesses interact with customers across a wide variety of physical and digital touchpoints.
Customer Change Customer relationships Management Touchpoint 
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How to transition customers to a new CSM in 4 steps
ChurnZero
MARCH 25, 2022
To minimize the disruption of a transition and ensure your relationships, both with your customer and your team, come out stronger on the other side, follow this four-step process: Perform a data dump. Debrief internally and schedule a future leadership touchpoint. to your CRM and/or Customer Success platform.
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[Q&A] Ready to Scale: The Tech Stack That Drives Your Digital Customer Success Program
ChurnZero
AUGUST 13, 2021
How to optimize customer retention with a comprehensive Customer Success tech stack. How to drive revenue by combining customer data across all touchpoints. Speakers: Anika Zubair , VP of Customer Success, inSided. Q: How should you make a business case to purchase Customer Success tools? Q&A Recap.
How to transition customers to a new CSM in 4 steps
ChurnZero
MARCH 25, 2022
Regardless of the time constraints you’re up against, here are a few pieces of advice to apply to any book of business transition: Require CSMs to log every customer touchpoint (from day one!) to your CRM and/or Customer Success platform. To limit churn risks, track how often you transition customers between CSMs.
Customer Service Training: Empowering A Service Mindset
Integrity Solutions
SEPTEMBER 28, 2023
Their emphasis customer service training delivers end-to-end service excellence that is driving strong loyalty, competitive differentiation and direct revenue generation. But great customer experiences don’t just happen. It’s a never-ending process that we need to nurture, foster and manage.
[Q&A] Ready to Scale: The Tech Stack That Drives Your Digital Customer Success Program
ChurnZero
AUGUST 13, 2021
How to optimize customer retention with a comprehensive Customer Success tech stack. How to drive revenue by combining customer data across all touchpoints. Speakers: Anika Zubair , VP of Customer Success, inSided. Q: How should you make a business case to purchase Customer Success tools? Q&A Recap.
AI isn’t a magic wand; it’s a litmus test.
ImprintCX Articles
FEBRUARY 18, 2025
Know your customer : Use AI to unify customer data across touchpoints. The days of customers repeating their story are over. Its an opportunity to deepen customer relationships, drive loyalty, and stand out in a crowded market. Dont implement AI as a new technology, implement it to serve the customer better!
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