Lumoa

AUGUST 23, 2021

Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. You may also want to recreate or update your brand personas.

Customer Experience 221

Customer Experience Social Media Video Customers 221

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Strategy: Vision, innovation, roadmap, partner ecosystem, pricing flexibility and transparency, and community.

Report 98

Report Trends Customer Success Self Service 98

Experience Investigators by 360Connext

JULY 24, 2019

Customers began to gain control in ways leaders didn’t predict. The levels of transparency and visibility between company and customer changed drastically. One customer could make a big ruckus and get the world’s attention over a weekend, while the corporate PR department clocked out.

Customer Journeys 110

Customer Journeys Culture Customer Centricity CRM 110

Totango

FEBRUARY 5, 2019

Fear of customer churn can make you feel you’re standing above a trap door, like the floor could fall away at any moment. We believe in data-driven, proactive customer success that lets you take control of your churn risk and strengthen your customer relationships. But you’re not a passive victim.

ROI 76

ROI Customer Success Strategy Effort Score 76

SmartKarrot

AUGUST 26, 2022

Working closely with the Sales & Onboarding teams to ensure a smooth customer journey. Implementing customer change programmes. Creating, developing, and leveraging Head, Director and C-level relationships with customers. Putting in place Success Enablement processes using data and reporting tools.

Customer Success 19

Customer Success e-support Case Study Roadmap 19