Totango

FEBRUARY 5, 2019

Reducing churn in this customer-centered subscription economy means placing the customer at the center of everything you do. It’s about proactive customer success , not reactive customer service. ROI-focused SaaS strategies should be based on comprehensive data gathered from every customer engagement.

ROI 76

ROI Customer Success Strategy Effort Score 76

Totango

APRIL 20, 2020

Is the customer using their product frequently and consistently? Has the customer reached key milestones and positive ROI? Do your customers feel supported and valued by your enterprise? What is your enterprise’s customer retention rate , and is it increasing or decreasing over time?

Analysis 78

Analysis Effort Score Customer Journeys ROI 78

SurveySparrow

DECEMBER 22, 2019

Getting customer feedback is the first step to take towards keeping them satisfied. 3 Improves customer retention: Your unhappy customer doesn’t have to be stuck with you as there are a lot of options available. It is also a great chance to strengthen the bond between your brand and the customer.

Feedback 85

Feedback Net Promoter Score Social Media NPS 85

SurveySensum

SEPTEMBER 23, 2024

It is important to think of customer experience tools as a reliable guide that will assist you in efficiently gathering customer feedback and easily adjusting your strategies for sales, marketing, and customer retention. With the right CX tool, you can keep tabs on customer history and preferences.

Tools 52

Tools Customer Experience Omni-Channel Social Media 52

Integrity Solutions

SEPTEMBER 28, 2023

In one recent study, among many with similar findings, 78% of respondents said good customer service is fundamental to earning their loyalty and business. And retaining those customers is serious business: Just a 5% increase in customer retention can produce more than a 25% increase in profits. call resolution)?

Customer Service Training 106

Customer Service Training Training Customer Service Contact Center 106

ImprintCX Articles

FEBRUARY 18, 2025

Every $1 invested in CX generates an average ROI of $3 in increased customer retention and acquisition. Dont implement AI as a new technology, implement it to serve the customer better! Blockbusters downfall wasnt just about Netflixs technology; it was about Netflix understanding its customers changing expectations.

Chatbots 40

Chatbots Airlines Social Media Omni-Channel 40