ChurnZero

AUGUST 13, 2021

The technology that drives a successful digital-led Customer Success program. How to optimize customer retention with a comprehensive Customer Success tech stack. How to drive revenue by combining customer data across all touchpoints. Speakers: Anika Zubair , VP of Customer Success, inSided.

Customer Success 98

Customer Success Effort Score Self Service Tools 98

SurveySensum

SEPTEMBER 23, 2024

It is important to think of customer experience tools as a reliable guide that will assist you in efficiently gathering customer feedback and easily adjusting your strategies for sales, marketing, and customer retention. With the right CX tool, you can keep tabs on customer history and preferences.

Tools 52

Tools Customer Experience Omni-Channel Social Media 52

SurveySparrow

DECEMBER 22, 2019

Getting customer feedback is the first step to take towards keeping them satisfied. 3 Improves customer retention: Your unhappy customer doesn’t have to be stuck with you as there are a lot of options available. It is also a great chance to strengthen the bond between your brand and the customer.

Feedback 85

Feedback Net Promoter Score Social Media NPS 85

Integrity Solutions

SEPTEMBER 28, 2023

In one recent study, among many with similar findings, 78% of respondents said good customer service is fundamental to earning their loyalty and business. And retaining those customers is serious business: Just a 5% increase in customer retention can produce more than a 25% increase in profits.

Customer Service Training 106

Customer Service Training Training Customer Service Contact Center 106

Customer Alignment

OCTOBER 2, 2017

Armed with an intrinsic belief in the business value of Customer Experience excellence, they’re putting the funding, processes, and strategy in place to overcome these hurdles. As a result, these leading-edge companies perform substantially better across the whole range of business measures, from profitability to customer retention rate.”

Customer Experience 40

Customer Experience Customer Centricity Customer Journeys Voice of Customer 40

ChurnZero

AUGUST 13, 2021

The technology that drives a successful digital-led Customer Success program. How to optimize customer retention with a comprehensive Customer Success tech stack. How to drive revenue by combining customer data across all touchpoints. Speakers: Anika Zubair , VP of Customer Success, inSided.

Customer Success 52

Customer Success Effort Score Self Service Tools 52

ImprintCX Articles

FEBRUARY 18, 2025

Know your customer : Use AI to unify customer data across touchpoints. The days of customers repeating their story are over. Its an opportunity to deepen customer relationships, drive loyalty, and stand out in a crowded market. Dont implement AI as a new technology, implement it to serve the customer better!

Chatbots 40

Chatbots Airlines Social Media Omni-Channel 40