GetFeedback

AUGUST 14, 2019

Y ou know your customers are satisfied because the Customer Satisfaction Score (CSAT) that you see on your daily dashboard tells you as much. The score is solid. So, what’s a company to do to earn an even better CSAT score? Why isn’t that score higher today? And rightly so — it usually can be. out of 100.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Totango

FEBRUARY 5, 2019

Reducing churn in this customer-centered subscription economy means placing the customer at the center of everything you do. It’s about proactive customer success , not reactive customer service. ROI-focused SaaS strategies should be based on comprehensive data gathered from every customer engagement.

ROI 76

ROI Customer Success Strategy Effort Score 76

Totango

APRIL 20, 2020

Is the customer using their product frequently and consistently? Has the customer reached key milestones and positive ROI? Do your customers feel supported and valued by your enterprise? It is crucial to support your team’s efforts with a system that is equal to the task of adapting and scaling over time.

Analysis 78

Analysis Effort Score Customer Journeys ROI 78

Pointillist

JUNE 7, 2021

“ Companies cannot solve customer needs within the traditional organizational silos. Companies that use customer journey programs to realign their organization around their customer can realize improvements of 20 to 40 points in customer advocacy scores, cost reductions of 15% to 25%, and revenue increases of 10% to 20%.

Measurement 71

Measurement Survey Customer Journeys Management 71

SurveySensum

SEPTEMBER 23, 2024

Find out in our crisp read, where we’ve narrowed down 10 of the top customer experience tools. What is a Customer Experience Tool? CX tool acts as the fuel that powers your CX efforts so that you can leave your competitors to dust. Record and analyze individual feedback to tailor experiences.

Tools 52

Tools Customer Experience Omni-Channel Social Media 52

Grade.us

APRIL 28, 2020

It gives clients the tools they need to assess their online review score s. Show your clients how to go about calculating the ROI of review management ahead of time before they’ve made a decision. They’ll get a clear look at the number of customers they’re losing and the cost to their business.

Case Study 40

Case Study Study Management How To 40