SurveySparrow

DECEMBER 22, 2019

3 Net Promoter Score surveys: With net promoter score surveys in place, you will not need a long product feedback questionnaire. Many think how can a simple question be one of the most effective ways to understand the pulse of the customer. The customers are categorized according to the rating given.

Feedback 85

Feedback Net Promoter Score Social Media NPS 85

SurveySensum

SEPTEMBER 23, 2024

Key Features: Journey-Based Surveys: Launch surveys specific to touchpoints in the customer journey to collect targeted insights and identify areas that need improvement for each touchpoint. The seasoned professionals help you achieve your business KPIs by simply gathering, understanding, and taking action on relevant feedback!

Tools 52

Tools Customer Experience Omni-Channel Social Media 52

Pointillist

JUNE 7, 2021

High performers are more effective at integrating and taking action on their cross-channel customer data. They are more likely to track customer behavior in multiple channels and connect that data across touchpoints or systems. Unfortunately, many organizations struggle to access and unify customer data.

Measurement 71

Measurement Survey Customer Journeys Management 71