Magellan Solutions

JULY 28, 2021

Why is omnichannel retail valuable? The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. With the internet having already driven major progress on the first two customer needs, attention is now turning to convenience. . Meet customers where they are.

Omni-Channel 52

Omni-Channel Ecommerce Multi-Channel Retail 52

ShepHyken

JULY 29, 2016

Regardless of the type of business you are in, there is always an opportunity to personalize the customer experience. One of the most-important factors in providing an exceptional customer service experience is personalizing each and every touchpoint between you (the business or service provider) and your customers.

Omni-Channel 48

Omni-Channel Customer Service Customer Experience Social Media 48

Pointillist

JUNE 7, 2021

“ Companies cannot solve customer needs within the traditional organizational silos. They are more likely to track customer behavior in multiple channels and connect that data across touchpoints or systems. Unfortunately, many organizations struggle to access and unify customer data.

Measurement 71

Measurement Survey Customer Journeys Management 71

SurveySensum

SEPTEMBER 23, 2024

Key Features: Journey-Based Surveys: Launch surveys specific to touchpoints in the customer journey to collect targeted insights and identify areas that need improvement for each touchpoint. Lightning Console: Customers’ data, their case histories, and dashboards are available to your service agents in one place.

Tools 52

Tools Customer Experience Omni-Channel Social Media 52

Avaya

MAY 23, 2017

Businesses must ensure customers are placed with the right resource at the right time, whether it’s in a contact center or non-contact center environment. The key is being able to openly share customer data across all teams, processes and customer touchpoints.

Contact Center 42

Contact Center eBook Touchpoint Customer Centricity 42

Integrity Solutions

SEPTEMBER 28, 2023

An effective customer service training program will take into account the process, skills, behaviors, attitudes and values that are required to consistently deliver amazing customer experiences. Customer Service Culture Should Permeate Every Touchpoint A reactive, end-of-lifecycle approach to customer service is old school thinking.

Customer Service Training 106

Customer Service Training Training Customer Service Contact Center 106

ImprintCX Articles

FEBRUARY 18, 2025

.” (HubSpot Research) Fast resolutions : More than 70% of customers say speed is their top priority for issue resolution. Epsilon Research) Seamless omnichannel support : Nearly 75% of customers want consistency across digital and human interactions. Know your customer : Use AI to unify customer data across touchpoints.

Chatbots 40

Chatbots Airlines Social Media Omni-Channel 40