Customer Confidence Customer Expectations Customer Service Training 
Vonage
NOVEMBER 10, 2016
Customers want fast service – whether they are waiting in line, calling the customer service center or waiting for an email response. If you are able to provide a rapid response that meets, or exceeds, customers’ expectations, velocity goes a long way in creating confidence.
ShepHyken
DECEMBER 16, 2024
Loyalty Programs Are GrowingSo Are Customer Expectations by Ed Crouch, Ben Eppler, Lauren Taylor, Christina Mhlenbein, and Elizabeth Hearne (Boston Consulting Group) This article explains that the incentives companies offer in a loyalty program must go beyond points, perks, and cash. Connect with Shep on LinkedIn.
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ShepHyken
SEPTEMBER 8, 2024
Nine Areas of Focus for Improved Customer Service Training by Rolling Stone Culture Council (Rolling Stone) Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Here are my top five picks from last week.
ShepHyken
JUNE 27, 2018
This is all part of the digital revolution, and the modern customer expects to have a consistent experience regardless of the channel. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. Then along came emails, then chat, then chatbots.
ShepHyken
OCTOBER 23, 2017
(Huffington Post) High performing customer service organizations are changing and redefining performance metrics to better align how they measure service delivery success to their customer expectations, according to the worldwide state of customer service research by Salesforce.
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