BlueOcean

JANUARY 6, 2020

To put it simply: focus on your holistic customer experience design before you add new channels. Each channel must prioritize issue resolution and promote customer confidence rather than get thrown into the mix as a “more is better” afterthought. Bolting on new channels with an ad-hoc approach is not the answer.

Omni-Channel 177

Omni-Channel Customer Care Self Service Wait Times 177

Solvvy

APRIL 11, 2022

People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. So how can we de-escalate angry customers? Giving Customers a Sense of Control.

Self Service 91

Self Service Guidelines Customers Knowledge Base 91

Myra Golden

AUGUST 31, 2016

Then, I custom create response letters that reflect the brand’s voice. The 5 steps ensure that the complaint response letter restores customer confidence and regains goodwill. Here are my 5 steps with great examples from great companies that know how to regain customer goodwill after the worst has happened.

Airlines 56

Airlines Examples Customer Confidence Video 56

Myra Golden

AUGUST 31, 2016

I am confident that a future visit to our studio will better reflect our commitment to customer satisfaction.”. Follow my simple 5-step process for responding to complaint letters and you will restore customer confidence and regain goodwill after even the most devastating service mishap.

Airlines 60

Airlines How To Customer Confidence Video 60

Myra Golden

DECEMBER 9, 2016

How to Deliver Bad News to a Customer: The 3 keys doctors use to give bad news – So your employees can deliver bad news with confidence and without fear of negative backlash. Complaint Handling – So your employees can handle problems in such a way that they completely restore customer confidence after a service failure.

Customer Service 53

Customer Service How To Customer Service Training Training 53

Myra Golden

JUNE 2, 2016

. ——————————————————————– Key Take-aways: Learn exactly what it takes to restore customer confidence and regain goodwill after a service failure. Myra Golden. Myra Golden Media. Phone: 918-398-9368.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

. ——————————————————————– Key Take-aways: Learn exactly what it takes to restore customer confidence and regain goodwill after a service failure. Myra Golden. Myra Golden Media. Phone: 918-398-9368.

How To 40

How To Customer Service Training Video Training 40